ErrorCodeDoctor
HP Printer (Smart Tank) E9 error code
The E9 error means your HP Smart Tank printer encountered an error after a firmware update or reset. Turn the printer off and back on first. If the error persists download the latest printer firmware from the manufacturer support page — you may need a USB cable to temporarily connect the printer to a computer to install the update.
Common causes
- A firmware update did not complete successfully
- A printer reset caused a configuration or firmware error
How to fix it
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1
Turn the printer off and then back on
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2
If E9 persists visit the manufacturer support page to download the latest firmware for your printer model
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3
You may need a USB cable to temporarily connect the printer to a computer to install the firmware update
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4
If the error continues after updating the firmware contact a qualified technician
Related HP Printer (Smart Tank) error codes
E9 error — frequently asked questions
What does the E9 error mean on a HP printer (smart tank)?
A firmware update or printer reset caused an error
What causes the E9 error?
The E9 error is usually caused by: A firmware update did not complete successfully; A printer reset caused a configuration or firmware error.
Can I fix the E9 error myself?
It's possible for a moderately handy person, but budget 10–20m and expect some disassembly.
How much does it cost to fix the E9 error?
Fixing the E9 error on a HP printer (smart tank) typically costs $0, depending on parts and whether you do it yourself or hire a technician.
Is it safe to keep using my printer (smart tank) with the E9 error?
In most cases yes, but it's best to address the E9 error soon — see the fix steps below to resolve it.