ErrorCodeDoctor
HP · Printer (Smart Tank)

HP Printer (Smart Tank) E1 error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The E1 error means your HP Smart Tank printer detected that the paper width in the print job does not match the paper loaded in the tray. Press Cancel, load the correct paper size or change the print settings to match what is loaded, and print again.

Common causes

  • The print job is set to a paper size different from what is loaded in the tray
  • The wrong paper was loaded after a previous print job

How to fix it

  1. 1

    Press the Cancel button to cancel the current print job

  2. 2

    Load paper that matches the size of the page you want to print

  3. 3

    Or change the paper size settings in your application to match the paper already loaded

  4. 4

    Print the document again

Related HP Printer (Smart Tank) error codes

1

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
2

E3

The print carriage is jammed or stalled and cannot move

easy
3

E4

Paper is jammed inside the printer

easy
4

E5

The scanner is not working

easy

E1 error — frequently asked questions

What does the E1 error mean on a HP printer (smart tank)?

The paper size in the print job does not match the paper loaded in the input tray

What causes the E1 error?

The E1 error is usually caused by: The print job is set to a paper size different from what is loaded in the tray; The wrong paper was loaded after a previous print job.

Can I fix the E1 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the E1 error?

Fixing the E1 error on a HP printer (smart tank) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (smart tank) with the E1 error?

In most cases yes, but it's best to address the E1 error soon — see the fix steps below to resolve it.