ErrorCodeDoctor
HP · Printer (Smart Tank)

HP Printer (Smart Tank) E5 error code

Difficulty: Easy · Cost: $0 · Duration: 2–5m

The E5 error means your HP Smart Tank printer's scanner has stopped working. Note that the printer can still print even when E5 is displayed — only scanning and copying are affected. Press Cancel and try scanning again. If it still fails turn the printer off and back on.

Common causes

  • The scanner encountered a temporary error or glitch
  • A scan was attempted while the scanner was unavailable

How to fix it

  1. 1

    Press the Cancel button and try the scan again

  2. 2

    If scanning still fails turn the printer off and then back on

  3. 3

    Try the scan again after the printer restarts

  4. 4

    Note that the printer can still print even if the scanner is not working

  5. 5

    If E5 persists contact a qualified technician

Related HP Printer (Smart Tank) error codes

1

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
2

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
3

E3

The print carriage is jammed or stalled and cannot move

easy
4

E4

Paper is jammed inside the printer

easy

E5 error — frequently asked questions

What does the E5 error mean on a HP printer (smart tank)?

The scanner is not working

What causes the E5 error?

The E5 error is usually caused by: The scanner encountered a temporary error or glitch; A scan was attempted while the scanner was unavailable.

Can I fix the E5 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2–5m.

How much does it cost to fix the E5 error?

Fixing the E5 error on a HP printer (smart tank) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (smart tank) with the E5 error?

In most cases yes, but it's best to address the E5 error soon — see the fix steps below to resolve it.