ErrorCodeDoctor
HP · Printer (LaserJet)

HP Printer (LaserJet) Er/30 error code

Difficulty: Easy · Cost: $0–$150 · Duration: 2–5m

The Er/30 error means your HP LaserJet printer's scanner encountered a problem. First make sure the protective sheet has been removed from the scanner glass — this is a common cause on new printers. Turn the printer off wait 30 seconds and turn it back on. If the error persists contact a qualified technician.

Common causes

  • The protective sheet was not removed from the scanner glass on a new printer
  • The scanner encountered a general fault or error

How to fix it

  1. 1

    Check the scanner glass and make sure the protective plastic sheet has been fully removed

  2. 2

    Turn off the printer wait 30 seconds and turn it back on

  3. 3

    Try the scan or copy function again

  4. 4

    If Er/30 persists contact a qualified technician

Related HP Printer (LaserJet) error codes

1

Er/01

The input tray is empty — no paper loaded

easy
2

Er/02

The cartridge access door is open

easy
3

Er/03

The printer failed to pick a sheet of paper from the tray

easy
4

Er/04 / Er/05 / Er/06

A paper jam was detected inside the printer

easy

Er/30 error — frequently asked questions

What does the Er/30 error mean on a HP printer (laserjet)?

The scanner has an error

What causes the Er/30 error?

The Er/30 error is usually caused by: The protective sheet was not removed from the scanner glass on a new printer; The scanner encountered a general fault or error.

Can I fix the Er/30 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2–5m.

How much does it cost to fix the Er/30 error?

Fixing the Er/30 error on a HP printer (laserjet) typically costs $0–$150, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (laserjet) with the Er/30 error?

In most cases yes, but it's best to address the Er/30 error soon — see the fix steps below to resolve it.