ErrorCodeDoctor
HP · Printer (LaserJet)

HP Printer (LaserJet) Er/02 error code

Difficulty: Easy · Cost: $0 · Duration: 5s

The Er/02 error means the cartridge access door on your HP LaserJet printer is open. The printer cannot operate while this door is open. Close the door firmly until it clicks shut and the printer will resume normal operation.

Common causes

  • The cartridge access door was left open after replacing or checking the toner cartridge
  • The door did not close fully and click into position

How to fix it

  1. 1

    Close the cartridge access door firmly until it clicks into the closed position

  2. 2

    The printer will automatically resume once the door is properly closed

Related HP Printer (LaserJet) error codes

1

Er/01

The input tray is empty — no paper loaded

easy
2

Er/03

The printer failed to pick a sheet of paper from the tray

easy
3

Er/04 / Er/05 / Er/06

A paper jam was detected inside the printer

easy
4

Er/07

The toner cartridge is missing or not installed correctly

easy

Er/02 error — frequently asked questions

What does the Er/02 error mean on a HP printer (laserjet)?

The cartridge access door is open

What causes the Er/02 error?

The Er/02 error is usually caused by: The cartridge access door was left open after replacing or checking the toner cartridge; The door did not close fully and click into position.

Can I fix the Er/02 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5s.

How much does it cost to fix the Er/02 error?

Fixing the Er/02 error on a HP printer (laserjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (laserjet) with the Er/02 error?

In most cases yes, but it's best to address the Er/02 error soon — see the fix steps below to resolve it.