ErrorCodeDoctor
HP · Printer (LaserJet)

HP Printer (LaserJet) Er/04 / Er/05 / Er/06 error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The Er/04, Er/05, or Er/06 error means your HP LaserJet printer detected a paper jam. Find and carefully remove all jammed paper from the printer. If no jammed paper is visible reset the printer by turning it off and back on. Never pull paper forcefully — torn pieces left inside will cause the jam to recur.

Common causes

  • Paper fed at an angle and became stuck in the paper path
  • Multiple sheets were fed at once
  • Wrinkled, torn, or damp paper was used
  • The input tray was overfilled
  • A small piece of torn paper remains inside the paper path

How to fix it

  1. 1

    Open the cartridge access door and carefully look for and remove any jammed paper

  2. 2

    Check the input tray area and the paper path for jammed or crumpled sheets

  3. 3

    Remove any torn paper pieces from the rollers

  4. 4

    Close all doors and turn the printer off then back on

  5. 5

    If no jammed paper is visible reset the printer by turning it off waiting 30 seconds and turning it back on

  6. 6

    If the error persists refer to the HP Paper Jam Error troubleshooting guide

Related HP Printer (LaserJet) error codes

1

Er/01

The input tray is empty — no paper loaded

easy
2

Er/02

The cartridge access door is open

easy
3

Er/03

The printer failed to pick a sheet of paper from the tray

easy
4

Er/07

The toner cartridge is missing or not installed correctly

easy

Er/04 / Er/05 / Er/06 error — frequently asked questions

What does the Er/04 / Er/05 / Er/06 error mean on a HP printer (laserjet)?

A paper jam was detected inside the printer

What causes the Er/04 / Er/05 / Er/06 error?

The Er/04 / Er/05 / Er/06 error is usually caused by: Paper fed at an angle and became stuck in the paper path; Multiple sheets were fed at once; Wrinkled, torn, or damp paper was used; The input tray was overfilled; A small piece of torn paper remains inside the paper path.

Can I fix the Er/04 / Er/05 / Er/06 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5–10m.

How much does it cost to fix the Er/04 / Er/05 / Er/06 error?

Fixing the Er/04 / Er/05 / Er/06 error on a HP printer (laserjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (laserjet) with the Er/04 / Er/05 / Er/06 error?

In most cases yes, but it's best to address the Er/04 / Er/05 / Er/06 error soon — see the fix steps below to resolve it.