ErrorCodeDoctor
HP · Printer (LaserJet)

HP Printer (LaserJet) Er/11 / Er/14 / Er/17 error code

Difficulty: Easy · Cost: $30–$60 · Duration: 5m

The Er/11, Er/14, or Er/17 error means the toner cartridge installed in your HP LaserJet printer is not compatible with this model, or the cartridge has been locked to another printer using HP cartridge protection. Replace the cartridge with a compatible genuine HP toner cartridge for your specific printer model.

Common causes

  • The toner cartridge is designed for a different HP printer model
  • The toner cartridge was protected on another printer using HP Cartridge Protection and cannot be used in this printer

How to fix it

  1. 1

    Remove the incompatible toner cartridge

  2. 2

    Check your printer model number and purchase a compatible genuine HP toner cartridge

  3. 3

    Install the new cartridge and try to print

  4. 4

    If the error persists contact a qualified technician

Related HP Printer (LaserJet) error codes

1

Er/01

The input tray is empty — no paper loaded

easy
2

Er/02

The cartridge access door is open

easy
3

Er/03

The printer failed to pick a sheet of paper from the tray

easy
4

Er/04 / Er/05 / Er/06

A paper jam was detected inside the printer

easy

Er/11 / Er/14 / Er/17 error — frequently asked questions

What does the Er/11 / Er/14 / Er/17 error mean on a HP printer (laserjet)?

The toner cartridge is incompatible with this printer or has been protected on another printer

What causes the Er/11 / Er/14 / Er/17 error?

The Er/11 / Er/14 / Er/17 error is usually caused by: The toner cartridge is designed for a different HP printer model; The toner cartridge was protected on another printer using HP Cartridge Protection and cannot be used in this printer.

Can I fix the Er/11 / Er/14 / Er/17 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5m.

How much does it cost to fix the Er/11 / Er/14 / Er/17 error?

Fixing the Er/11 / Er/14 / Er/17 error on a HP printer (laserjet) typically costs $30–$60, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (laserjet) with the Er/11 / Er/14 / Er/17 error?

In most cases yes, but it's best to address the Er/11 / Er/14 / Er/17 error soon — see the fix steps below to resolve it.