ErrorCodeDoctor
Canon · Printer (imageCLASS)

Canon Printer (imageCLASS) #801 error code

Difficulty: Medium · Cost: $0 · Duration: 5–10m

Error code #801 on your Canon imageCLASS printer means the SMTP server timed out during email or I-Fax communication, or an error was returned by the server. Verify the SMTP server is running correctly and the machine is connected to the network. Also check that the destination email address and SMTP settings are correct. This code also appears when storing to a shared folder fails due to a folder error.

Common causes

  • The SMTP server timed out or returned an error during email communication
  • The machine is not correctly connected to the network
  • A destination email address is incorrect
  • A shared folder destination has an error or incorrect credentials

How to fix it

  1. 1

    Check that the SMTP server is running correctly on the network

  2. 2

    Verify the machine is properly connected to the network

  3. 3

    Check that the destination email address is correct

  4. 4

    If storing to a shared folder check that the folder and the host computer are running and accessible

  5. 5

    Correct the SMTP server settings if needed and try again

Related Canon Printer (imageCLASS) error codes

1

#001

An original document has jammed in the feeder

easy
2

#003

A fax could not be sent or received because the data size is too large

easy
3

#005

A fax could not be sent because the recipient's machine did not respond within 35 seconds

easy
4

#012

A fax could not be sent because the recipient's machine has run out of paper

easy

#801 error — frequently asked questions

What does the #801 error mean on a Canon printer (imageclass)?

A timeout error occurred when communicating with the SMTP server

What causes the #801 error?

The #801 error is usually caused by: The SMTP server timed out or returned an error during email communication; The machine is not correctly connected to the network; A destination email address is incorrect; A shared folder destination has an error or incorrect credentials.

Can I fix the #801 error myself?

It's possible for a moderately handy person, but budget 5–10m and expect some disassembly.

How much does it cost to fix the #801 error?

Fixing the #801 error on a Canon printer (imageclass) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (imageclass) with the #801 error?

In most cases yes, but it's best to address the #801 error soon — see the fix steps below to resolve it.