ErrorCodeDoctor
Canon Printer (imageCLASS) #005 error code
Error code #005 on your Canon imageCLASS printer means the fax could not be sent because the recipient's machine did not respond within 35 seconds. The recipient's machine may be off or the line may be busy. Ask the recipient to check their machine. When sending internationally insert pauses into the fax number.
Common causes
- The recipient's fax machine is turned off
- The recipient's phone line is busy
- The connection timed out before the recipient's machine answered
How to fix it
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1
Ask the recipient to check their fax machine is on and ready
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2
Try sending the fax again later when the line is less busy
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3
If sending internationally add pauses to the fax number to allow extra time for the connection
Related Canon Printer (imageCLASS) error codes
#001
An original document has jammed in the feeder
#003
A fax could not be sent or received because the data size is too large
#012
A fax could not be sent because the recipient's machine has run out of paper
#018
A fax could not be sent because the recipient's line was busy or did not respond
#005 error — frequently asked questions
What does the #005 error mean on a Canon printer (imageclass)?
A fax could not be sent because the recipient's machine did not respond within 35 seconds
What causes the #005 error?
The #005 error is usually caused by: The recipient's fax machine is turned off; The recipient's phone line is busy; The connection timed out before the recipient's machine answered.
Can I fix the #005 error myself?
Yes — this is rated an easy fix that most people can do themselves, typically in 2m.
How much does it cost to fix the #005 error?
Fixing the #005 error on a Canon printer (imageclass) typically costs $0, depending on parts and whether you do it yourself or hire a technician.
Is it safe to keep using my printer (imageclass) with the #005 error?
In most cases yes, but it's best to address the #005 error soon — see the fix steps below to resolve it.