ErrorCodeDoctor
HP · Printer (ENVY)

HP Printer (ENVY) E9 error code

Difficulty: Easy · Cost: $0 · Duration: 10–15m

The E9 error means your HP ENVY printer encountered an error after a firmware update or a printer reset. This is specifically documented for the HP ENVY 6000e and 6400e series. Restoring factory defaults and re-adding the printer in the HP app resolves this. Refer to the manufacturer support page for detailed steps.

Common causes

  • A firmware update did not complete successfully
  • A printer reset caused a configuration error on the ENVY 6000e or 6400e series

How to fix it

  1. 1

    Restore factory defaults on the printer

  2. 2

    Open the HP app on your computer or mobile device

  3. 3

    Hide or remove the printer from the HP app

  4. 4

    Re-add the printer in the HP app following the on-screen setup steps

  5. 5

    If E9 persists refer to the manufacturer support page

  6. 6

    If the error continues contact a qualified technician

Related HP Printer (ENVY) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper size setting in the print job does not match the paper loaded in the input tray (E2)

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy

E9 error — frequently asked questions

What does the E9 error mean on a HP printer (envy)?

A firmware update or printer reset caused an error

What causes the E9 error?

The E9 error is usually caused by: A firmware update did not complete successfully; A printer reset caused a configuration error on the ENVY 6000e or 6400e series.

Can I fix the E9 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 10–15m.

How much does it cost to fix the E9 error?

Fixing the E9 error on a HP printer (envy) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (envy) with the E9 error?

In most cases yes, but it's best to address the E9 error soon — see the fix steps below to resolve it.