ErrorCodeDoctor
HP · Printer (ENVY)

HP Printer (ENVY) E0 error code

Difficulty: Easy · Cost: $0–$30 · Duration: 10–15m

The E0 error means your HP ENVY printer detected that one or both ink cartridges are unusable. This occurs when a cartridge is not seated correctly, has dirty contacts, or has failed entirely. Reseating both cartridges and cleaning the ink cartridge contacts resolves most E0 errors. If the error persists after cleaning replace the affected cartridge with a new genuine HP cartridge compatible with your ENVY model.

Common causes

  • One or both cartridges are not seated correctly in their slots
  • The copper-coloured contacts on a cartridge are dirty or have a poor connection
  • A cartridge has failed and is no longer usable
  • Protective tape was not fully removed from a new cartridge

How to fix it

  1. 1

    Open the cartridge access door and wait for the carriage to stop moving

  2. 2

    Press down on each cartridge to release it and remove both cartridges

  3. 3

    Check that no protective tape remains on the contacts or nozzles of either cartridge

  4. 4

    Reinsert both cartridges firmly into their colour-coded slots until they click

  5. 5

    If the error persists clean the copper-coloured contacts on each cartridge with a lint-free cloth lightly dampened with distilled water — do not touch the ink nozzles

  6. 6

    Also clean the matching contacts inside the carriage with a lint-free cloth and distilled water

  7. 7

    Wait 10 minutes for the contacts to dry then reinsert the cartridges

  8. 8

    Restart the printer and check if E0 has cleared

  9. 9

    If E0 returns replace the affected cartridge with a new genuine HP cartridge for your ENVY model

Related HP Printer (ENVY) error codes

1

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
2

E2

The paper size setting in the print job does not match the paper loaded in the input tray (E2)

easy
3

E3

The print carriage is jammed or stalled and cannot move

easy
4

E4

Paper is jammed inside the printer

easy

E0 error — frequently asked questions

What does the E0 error mean on a HP printer (envy)?

One or both ink cartridges are unusable and need attention

What causes the E0 error?

The E0 error is usually caused by: One or both cartridges are not seated correctly in their slots; The copper-coloured contacts on a cartridge are dirty or have a poor connection; A cartridge has failed and is no longer usable; Protective tape was not fully removed from a new cartridge.

Can I fix the E0 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 10–15m.

How much does it cost to fix the E0 error?

Fixing the E0 error on a HP printer (envy) typically costs $0–$30, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (envy) with the E0 error?

In most cases yes, but it's best to address the E0 error soon — see the fix steps below to resolve it.