ErrorCodeDoctor
HP Printer (ENVY) E5 error code
The E5 error means your HP ENVY printer's scanner or the printer itself is in an error state. Reset the printer by unplugging it for 60 seconds and plugging it back directly into a wall outlet — not a power strip. The printer can still print even while the scanner is in an error state.
Common causes
- The scanner or printer encountered a temporary fault or error condition
- A copy or scan was attempted while the scanner was unavailable
How to fix it
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1
With the printer on disconnect the power cord from the printer
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2
Unplug the power cord from the wall outlet
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3
Wait 60 seconds
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4
Reconnect the power cord to the printer
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5
Plug the power cord directly into a wall outlet — do not use a power strip or surge protector
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6
Turn the printer on and try again
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7
If E5 persists contact a qualified technician
Related HP Printer (ENVY) error codes
E0
One or both ink cartridges are unusable and need attention
E1
The paper size in the print job does not match the paper loaded in the input tray
E2
The paper size setting in the print job does not match the paper loaded in the input tray (E2)
E3
The print carriage is jammed or stalled and cannot move
E5 error — frequently asked questions
What does the E5 error mean on a HP printer (envy)?
The scanner or printer is in an error state
What causes the E5 error?
The E5 error is usually caused by: The scanner or printer encountered a temporary fault or error condition; A copy or scan was attempted while the scanner was unavailable.
Can I fix the E5 error myself?
Yes — this is rated an easy fix that most people can do themselves, typically in 2–5m.
How much does it cost to fix the E5 error?
Fixing the E5 error on a HP printer (envy) typically costs $0, depending on parts and whether you do it yourself or hire a technician.
Is it safe to keep using my printer (envy) with the E5 error?
In most cases yes, but it's best to address the E5 error soon — see the fix steps below to resolve it.