ErrorCodeDoctor
HP · Printer (DeskJet)

HP Printer (DeskJet) E9 error code

Difficulty: Easy · Cost: $0 · Duration: 10–15m

The E9 error means your HP DeskJet printer encountered an error after a firmware update or a printer reset. Restoring the printer to factory defaults and re-adding it in the HP app resolves this in most cases.

Common causes

  • A firmware update did not complete successfully
  • A printer reset caused a configuration error

How to fix it

  1. 1

    Restore factory defaults on the printer

  2. 2

    Open the HP app on your device

  3. 3

    Hide or remove the printer from the HP app

  4. 4

    Re-add the printer in the HP app following the setup steps

  5. 5

    If E9 persists contact a qualified technician

Related HP Printer (DeskJet) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy

E9 error — frequently asked questions

What does the E9 error mean on a HP printer (deskjet)?

A firmware update or printer reset caused an error

What causes the E9 error?

The E9 error is usually caused by: A firmware update did not complete successfully; A printer reset caused a configuration error.

Can I fix the E9 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 10–15m.

How much does it cost to fix the E9 error?

Fixing the E9 error on a HP printer (deskjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (deskjet) with the E9 error?

In most cases yes, but it's best to address the E9 error soon — see the fix steps below to resolve it.