ErrorCodeDoctor
HP · Printer (DeskJet)

HP Printer (DeskJet) E6 error code

Difficulty: Medium · Cost: $0–$150 · Duration: 5–10m

The E6 error means your HP DeskJet printer encountered a general error and is in an error state. This is a catch-all error that can be caused by a firmware fault, a failed printer reset, or a serious internal error. Resetting the printer by unplugging it for 60 seconds clears most E6 errors. If the error persists after a reset the printer may need to be restored to factory defaults or serviced by HP.

Common causes

  • A general printer error or fault occurred
  • Printer firmware encountered a problem
  • A previous error was not fully cleared

How to fix it

  1. 1

    With the printer on disconnect the power cord from the printer

  2. 2

    Unplug the power cord from the wall outlet

  3. 3

    Wait 60 seconds

  4. 4

    Reconnect the power cord directly to a wall outlet — do not use a power strip

  5. 5

    Reconnect the power cord to the printer and turn it on

  6. 6

    If E6 returns try restoring factory defaults on the printer

  7. 7

    After restoring defaults open the HP app, remove the printer, and re-add it

  8. 8

    If the error persists contact a qualified technician to schedule a repair or replacement

Related HP Printer (DeskJet) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy

E6 error — frequently asked questions

What does the E6 error mean on a HP printer (deskjet)?

A generic printer error occurred

What causes the E6 error?

The E6 error is usually caused by: A general printer error or fault occurred; Printer firmware encountered a problem; A previous error was not fully cleared.

Can I fix the E6 error myself?

It's possible for a moderately handy person, but budget 5–10m and expect some disassembly.

How much does it cost to fix the E6 error?

Fixing the E6 error on a HP printer (deskjet) typically costs $0–$150, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (deskjet) with the E6 error?

In most cases yes, but it's best to address the E6 error soon — see the fix steps below to resolve it.