ErrorCodeDoctor
HP · Printer (DeskJet)

HP Printer (DeskJet) E5 error code

Difficulty: Easy · Cost: $0 · Duration: 5m

The E5 error means your HP DeskJet printer's scanner or printer is in an error state. This error typically appears when you try to use the copy or scan function and the scanner is not responding, or when the printer itself has encountered an error condition. The printer can still print even when E5 is displayed. Resetting the printer by unplugging it for 60 seconds clears most E5 errors.

Common causes

  • The scanner encountered a temporary error or glitch
  • A copy was attempted while the scanner was unavailable
  • The printer firmware encountered a fault

How to fix it

  1. 1

    Press the Cancel button and try the scan or copy again

  2. 2

    If the error persists reset the printer — with the printer on disconnect the power cord from the printer

  3. 3

    Unplug the power cord from the wall outlet

  4. 4

    Wait 60 seconds

  5. 5

    Reconnect the power cord directly to a wall outlet — do not use a power strip

  6. 6

    Reconnect the power cord to the printer and turn it on

  7. 7

    Try the scan or copy again

  8. 8

    Note that the printer can still print even if the scanner is not working

  9. 9

    If the E5 error persists after the reset contact a qualified technician

Related HP Printer (DeskJet) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy

E5 error — frequently asked questions

What does the E5 error mean on a HP printer (deskjet)?

The scanner or printer is in an error state

What causes the E5 error?

The E5 error is usually caused by: The scanner encountered a temporary error or glitch; A copy was attempted while the scanner was unavailable; The printer firmware encountered a fault.

Can I fix the E5 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5m.

How much does it cost to fix the E5 error?

Fixing the E5 error on a HP printer (deskjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (deskjet) with the E5 error?

In most cases yes, but it's best to address the E5 error soon — see the fix steps below to resolve it.