ErrorCodeDoctor
HP · Printer (DeskJet)

HP Printer (DeskJet) E4 error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The E4 error means your HP DeskJet printer has a paper jam. Paper jams most commonly occur in the input tray area, the paper path inside the printer, or inside the rear cleanout door area. Carefully removing all jammed paper — including any small torn pieces — is essential. Do not pull paper forcefully as torn pieces left inside will cause the jam to recur.

Common causes

  • Paper fed at an angle and became stuck in the paper path
  • Multiple sheets were fed at once
  • Wrinkled, torn, or damp paper was used
  • Paper tray was overfilled beyond its capacity
  • Paper width guide was not adjusted to the edge of the paper stack

How to fix it

  1. 1

    Press the Cancel button to attempt to automatically clear the jam

  2. 2

    Open the cartridge access door and gently remove any visible jammed paper

  3. 3

    Check the input tray and remove any crumpled or stuck paper

  4. 4

    If the paper is not visible from the front turn off the printer and unplug it

  5. 5

    Open the rear cleanout door if your model has one and remove any paper from that area

  6. 6

    Check the rollers inside for small torn pieces of paper and remove them

  7. 7

    Close all doors and plug the printer back in

  8. 8

    Turn the printer on and press Resume to continue

  9. 9

    If the jam error persists restart the printer

Related HP Printer (DeskJet) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy

E4 error — frequently asked questions

What does the E4 error mean on a HP printer (deskjet)?

Paper is jammed inside the printer

What causes the E4 error?

The E4 error is usually caused by: Paper fed at an angle and became stuck in the paper path; Multiple sheets were fed at once; Wrinkled, torn, or damp paper was used; Paper tray was overfilled beyond its capacity; Paper width guide was not adjusted to the edge of the paper stack.

Can I fix the E4 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5–10m.

How much does it cost to fix the E4 error?

Fixing the E4 error on a HP printer (deskjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (deskjet) with the E4 error?

In most cases yes, but it's best to address the E4 error soon — see the fix steps below to resolve it.