ErrorCodeDoctor
Canon · Printer (PIXMA)

Canon Printer (PIXMA) 5011 / 5012 error code

Difficulty: Medium · Cost: $0–$200 · Duration: 5m

Support codes 5011 or 5012 on your Canon PIXMA printer mean a printer error has occurred. Turn the printer off, wait a moment, and turn it back on. If the error persists contact a qualified technician.

Common causes

  • An internal printer error has occurred

How to fix it

  1. 1

    Use the power button to switch on the printer off

  2. 2

    Unplug the printer from the power outlet

  3. 3

    Wait at least 5 minutes

  4. 4

    Plug the printer back in and turn it on

  5. 5

    If 5011 or 5012 persists contact a qualified technician

Related Canon Printer (PIXMA) error codes

1

1000

The printer has run out of paper in the rear tray or cassette

easy
2

1003

No paper is loaded in the selected paper source

easy
3

1200

The printer cover or operation panel is open

easy
4

1300 / 1303 / 1304 / 1309 / 1310

Paper is jammed in the printer

easy

5011 / 5012 error — frequently asked questions

What does the 5011 / 5012 error mean on a Canon printer (pixma)?

A printer error has occurred — turn the printer off and on

What causes the 5011 / 5012 error?

The 5011 / 5012 error is usually caused by: An internal printer error has occurred.

Can I fix the 5011 / 5012 error myself?

It's possible for a moderately handy person, but budget 5m and expect some disassembly.

How much does it cost to fix the 5011 / 5012 error?

Fixing the 5011 / 5012 error on a Canon printer (pixma) typically costs $0–$200, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (pixma) with the 5011 / 5012 error?

In most cases yes, but it's best to address the 5011 / 5012 error soon — see the fix steps below to resolve it.