ErrorCodeDoctor
Canon · Printer (PIXMA)

Canon Printer (PIXMA) 1300 / 1303 / 1304 / 1309 / 1310 error code

Difficulty: Easy · Cost: $0 · Duration: 5m

Support codes 1300, 1303, 1304, 1309, or 1310 on your Canon PIXMA printer mean paper has become jammed. Code 1300 means paper is jammed at the paper output slot. Code 1303 means paper is jammed inside the machine in the transport unit. Code 1304 means paper is jammed inside the machine while printing on the back side during 2-sided printing. Remove the jammed paper gently without tearing it. After removing jammed paper reload it correctly and press OK to resume.

Common causes

  • Paper became jammed at the output slot or inside the transport unit
  • Paper was loaded incorrectly or paper guides were not set correctly
  • Multiple sheets of paper were fed simultaneously
  • Paper type or size was not suitable for this printer

How to fix it

  1. 1

    Check the paper output slot and paper tray for jammed paper

  2. 2

    Gently remove the jammed paper — pull slowly in the direction it should feed, do not tear it

  3. 3

    If you cannot see the paper remove the rear cover and pull the paper out from the back

  4. 4

    Remove all paper from the tray and reload it correctly with the paper guides adjusted to the paper size

  5. 5

    Press OK on the printer to resume printing

Related Canon Printer (PIXMA) error codes

1

1000

The printer has run out of paper in the rear tray or cassette

easy
2

1003

No paper is loaded in the selected paper source

easy
3

1200

The printer cover or operation panel is open

easy
4

1401 / 1403 / 1430

The ink cartridge is not recognized or is not installed correctly

easy

1300 / 1303 / 1304 / 1309 / 1310 error — frequently asked questions

What does the 1300 / 1303 / 1304 / 1309 / 1310 error mean on a Canon printer (pixma)?

Paper is jammed in the printer

What causes the 1300 / 1303 / 1304 / 1309 / 1310 error?

The 1300 / 1303 / 1304 / 1309 / 1310 error is usually caused by: Paper became jammed at the output slot or inside the transport unit; Paper was loaded incorrectly or paper guides were not set correctly; Multiple sheets of paper were fed simultaneously; Paper type or size was not suitable for this printer.

Can I fix the 1300 / 1303 / 1304 / 1309 / 1310 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5m.

How much does it cost to fix the 1300 / 1303 / 1304 / 1309 / 1310 error?

Fixing the 1300 / 1303 / 1304 / 1309 / 1310 error on a Canon printer (pixma) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (pixma) with the 1300 / 1303 / 1304 / 1309 / 1310 error?

In most cases yes, but it's best to address the 1300 / 1303 / 1304 / 1309 / 1310 error soon — see the fix steps below to resolve it.