ErrorCodeDoctor
Brother · Printer (Laser)

Brother Printer (Laser) Print Unable XX / Scan Unable XX error code

Difficulty: Hard · Cost: $80–$300 · Duration: 5m

The Print Unable or Scan Unable message on your Brother laser printer means the machine has detected a mechanical problem. If you have faxes stored in memory transfer them to another fax machine or PC before turning off the machine. Press and hold the Power button to turn the machine off, wait a few minutes, then turn it back on. If the error persists contact a qualified technician.

Common causes

  • A mechanical fault has been detected in the printer or scanner mechanism

How to fix it

  1. 1

    If you have faxes stored in memory transfer them to another fax machine or your computer before powering off

  2. 2

    Press and hold the Power button to turn the machine off completely

  3. 3

    Wait a few minutes

  4. 4

    Turn the machine back on

  5. 5

    If Print Unable or Scan Unable persists contact a qualified technician or visit the manufacturer support page to find an Authorized Service Center

Related Brother Printer (Laser) error codes

1

2-sided Disabled / 2-sided Disable

The back cover or 2-sided tray is not properly closed or installed

easy
2

Access Denied

The function you are trying to use is restricted by Secure Function Lock

medium
3

Cartridge Error / Put the Toner Cartridge back in

The toner cartridge is not installed correctly in the drum unit

easy
4

Comm. Error

A poor telephone line caused a fax communication error

easy

Print Unable XX / Scan Unable XX error — frequently asked questions

What does the Print Unable XX / Scan Unable XX error mean on a Brother printer (laser)?

The machine has a mechanical problem and cannot print or scan

What causes the Print Unable XX / Scan Unable XX error?

The Print Unable XX / Scan Unable XX error is usually caused by: A mechanical fault has been detected in the printer or scanner mechanism.

Can I fix the Print Unable XX / Scan Unable XX error myself?

This is rated a hard fix — it often requires tools, parts, or experience, and may be safer left to a professional technician.

How much does it cost to fix the Print Unable XX / Scan Unable XX error?

Fixing the Print Unable XX / Scan Unable XX error on a Brother printer (laser) typically costs $80–$300, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (laser) with the Print Unable XX / Scan Unable XX error?

We'd recommend addressing the Print Unable XX / Scan Unable XX error before continuing to use the printer (laser), since hard-rated issues often involve a real fault rather than a minor glitch.