ErrorCodeDoctor
Brother Printer (Laser) Document Jam error code
The Document Jam message on your Brother laser printer means a document has become jammed in the Automatic Document Feeder. The document may not have been inserted correctly, was not fed straight, or was too long for the ADF. Remove the jammed document gently, clear any paper debris from the ADF paper path, and press Stop/Exit.
Common causes
- The document was not inserted or fed correctly into the ADF
- The document scanned from the ADF was too long
How to fix it
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1
Gently remove the jammed document from the ADF — do not force or tear it
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2
Clear any paper scraps or debris from the ADF paper path
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3
Press Stop/Exit
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4
Reload the document correctly in the ADF and try again
Related Brother Printer (Laser) error codes
2-sided Disabled / 2-sided Disable
The back cover or 2-sided tray is not properly closed or installed
Access Denied
The function you are trying to use is restricted by Secure Function Lock
Cartridge Error / Put the Toner Cartridge back in
The toner cartridge is not installed correctly in the drum unit
Comm. Error
A poor telephone line caused a fax communication error
Document Jam error — frequently asked questions
What does the Document Jam error mean on a Brother printer (laser)?
A document is jammed in the Automatic Document Feeder
What causes the Document Jam error?
The Document Jam error is usually caused by: The document was not inserted or fed correctly into the ADF; The document scanned from the ADF was too long.
Can I fix the Document Jam error myself?
Yes — this is rated an easy fix that most people can do themselves, typically in 2m.
How much does it cost to fix the Document Jam error?
Fixing the Document Jam error on a Brother printer (laser) typically costs $0, depending on parts and whether you do it yourself or hire a technician.
Is it safe to keep using my printer (laser) with the Document Jam error?
In most cases yes, but it's best to address the Document Jam error soon — see the fix steps below to resolve it.