ErrorCodeDoctor
Brother Printer (Laser) Disconnected error code
The Disconnected message on your Brother laser printer means the other person or their fax machine ended the call before the fax was completed. Try sending or receiving the fax again. If calls are being dropped repeatedly and you are using a VoIP system try changing the Compatibility setting to Basic (for VoIP).
Common causes
- The remote party hung up or their fax machine disconnected before the transmission was complete
- VoIP line quality is causing dropped fax connections
How to fix it
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1
Try sending or receiving the fax again
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2
If using a VoIP system change the Compatibility setting to Basic (for VoIP)
Related Brother Printer (Laser) error codes
2-sided Disabled / 2-sided Disable
The back cover or 2-sided tray is not properly closed or installed
Access Denied
The function you are trying to use is restricted by Secure Function Lock
Cartridge Error / Put the Toner Cartridge back in
The toner cartridge is not installed correctly in the drum unit
Comm. Error
A poor telephone line caused a fax communication error
Disconnected error — frequently asked questions
What does the Disconnected error mean on a Brother printer (laser)?
The remote party or their fax machine ended the call
What causes the Disconnected error?
The Disconnected error is usually caused by: The remote party hung up or their fax machine disconnected before the transmission was complete; VoIP line quality is causing dropped fax connections.
Can I fix the Disconnected error myself?
Yes — this is rated an easy fix that most people can do themselves, typically in 2m.
How much does it cost to fix the Disconnected error?
Fixing the Disconnected error on a Brother printer (laser) typically costs $0, depending on parts and whether you do it yourself or hire a technician.
Is it safe to keep using my printer (laser) with the Disconnected error?
In most cases yes, but it's best to address the Disconnected error soon — see the fix steps below to resolve it.