ErrorCodeDoctor
Samsung · Washing Machine (Front Load)

Samsung Washing Machine (Front Load) Refill detergent or softener error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The Refill detergent or softener message on your Samsung front load washing machine means the automatic detergent or fabric softener dispenser is empty and needs to be topped up. This is not an error — the machine will continue to operate normally. The detergent message will clear automatically during the next wash cycle after you refill the compartment, and the softener message will clear during the next rinse cycle.

Common causes

  • The automatic detergent dispenser compartment has run out of detergent
  • The automatic fabric softener dispenser compartment has run out of softener

How to fix it

  1. 1

    Open the auto dispenser compartment on the washer

  2. 2

    Refill the detergent compartment with liquid HE detergent up to the MAX line

  3. 3

    Refill the softener compartment with fabric softener up to the MAX line

  4. 4

    Close the compartment

  5. 5

    The detergent message will clear during the next wash cycle

  6. 6

    The softener message will clear during the next rinse cycle

Refill detergent or softener error — frequently asked questions

What does the Refill detergent or softener error mean on a Samsung washing machine (front load)?

The auto dispenser is empty and needs to be refilled — not an error

What causes the Refill detergent or softener error?

The Refill detergent or softener error is usually caused by: The automatic detergent dispenser compartment has run out of detergent; The automatic fabric softener dispenser compartment has run out of softener.

Can I fix the Refill detergent or softener error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the Refill detergent or softener error?

Fixing the Refill detergent or softener error on a Samsung washing machine (front load) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my washing machine (front load) with the Refill detergent or softener error?

In most cases yes, but it's best to address the Refill detergent or softener error soon — see the fix steps below to resolve it.