ErrorCodeDoctor
HP · Printer (OfficeJet)

HP Printer (OfficeJet) Used / Refilled / Counterfeit Ink Cartridge error code

Difficulty: Easy · Cost: $0–$40 · Duration: 2m

The Used, Refilled, or Counterfeit Ink Cartridge message means your HP OfficeJet printer detected that one of the installed cartridges is not a new genuine HP cartridge — it may be a refilled cartridge, a counterfeit, or a cartridge that was previously used in another printer. HP cannot guarantee the quality or reliability of non-genuine cartridges. You can acknowledge the message and continue printing or replace the cartridge with a new genuine HP cartridge.

Common causes

  • A refilled or remanufactured HP cartridge was installed
  • A counterfeit HP cartridge was installed
  • A cartridge that was previously used in another printer is now installed in this printer
  • HP+ printers require only genuine HP cartridges

How to fix it

  1. 1

    Press OK or Resume to acknowledge the message and continue printing if you choose to use the non-genuine cartridge

  2. 2

    Note that HP cannot guarantee print quality or reliability with non-genuine cartridges

  3. 3

    If you have an HP+ printer you must use genuine HP cartridges — replace any non-genuine cartridge

  4. 4

    To permanently resolve the message replace the cartridge with a new genuine HP cartridge compatible with your OfficeJet model

Related HP Printer (OfficeJet) error codes

1

Paper Jam / 0x6100004a

Paper is jammed inside the printer or the print carriage is blocked

easy
2

Printer Failure / 0x610000ff

A general printer failure was detected — the printer needs to be reset

easy
3

Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020

A problem was detected with the ink system or printhead

medium
4

Printhead Problem / Printhead Missing or Failed / 0xc19a0003

The printer cannot detect or initialize the printhead

medium

Used / Refilled / Counterfeit Ink Cartridge error — frequently asked questions

What does the Used / Refilled / Counterfeit Ink Cartridge error mean on a HP printer (officejet)?

The installed ink cartridge was previously used, refilled, or is not a genuine HP cartridge

What causes the Used / Refilled / Counterfeit Ink Cartridge error?

The Used / Refilled / Counterfeit Ink Cartridge error is usually caused by: A refilled or remanufactured HP cartridge was installed; A counterfeit HP cartridge was installed; A cartridge that was previously used in another printer is now installed in this printer; HP+ printers require only genuine HP cartridges.

Can I fix the Used / Refilled / Counterfeit Ink Cartridge error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the Used / Refilled / Counterfeit Ink Cartridge error?

Fixing the Used / Refilled / Counterfeit Ink Cartridge error on a HP printer (officejet) typically costs $0–$40, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (officejet) with the Used / Refilled / Counterfeit Ink Cartridge error?

In most cases yes, but it's best to address the Used / Refilled / Counterfeit Ink Cartridge error soon — see the fix steps below to resolve it.