ErrorCodeDoctor
HP · Printer (OfficeJet)

HP Printer (OfficeJet) Out of Paper / Paper Mismatch error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The Out of Paper message means the input tray is empty or the printer failed to pick up a sheet. The Paper Mismatch message means the paper size or type loaded in the tray does not match what the print job requires. Both are easy to fix by loading the correct paper and adjusting the paper guides.

Common causes

  • Input tray is empty or ran out of paper mid-job
  • Paper size or type loaded does not match the print job settings
  • Paper width guides are not adjusted to the edge of the paper
  • Paper is loaded incorrectly or at an angle

How to fix it

  1. 1

    For Out of Paper load a stack of plain paper into the input tray and make sure the guides are snug against the edges

  2. 2

    For Paper Mismatch load the correct paper size that matches the print job settings

  3. 3

    Or change the paper size in your application print settings to match the paper already loaded

  4. 4

    Press the Resume or OK button on the printer to continue the print job

Related HP Printer (OfficeJet) error codes

1

Paper Jam / 0x6100004a

Paper is jammed inside the printer or the print carriage is blocked

easy
2

Printer Failure / 0x610000ff

A general printer failure was detected — the printer needs to be reset

easy
3

Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020

A problem was detected with the ink system or printhead

medium
4

Printhead Problem / Printhead Missing or Failed / 0xc19a0003

The printer cannot detect or initialize the printhead

medium

Out of Paper / Paper Mismatch error — frequently asked questions

What does the Out of Paper / Paper Mismatch error mean on a HP printer (officejet)?

The input tray is empty or the paper loaded does not match the print job settings

What causes the Out of Paper / Paper Mismatch error?

The Out of Paper / Paper Mismatch error is usually caused by: Input tray is empty or ran out of paper mid-job; Paper size or type loaded does not match the print job settings; Paper width guides are not adjusted to the edge of the paper; Paper is loaded incorrectly or at an angle.

Can I fix the Out of Paper / Paper Mismatch error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the Out of Paper / Paper Mismatch error?

Fixing the Out of Paper / Paper Mismatch error on a HP printer (officejet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (officejet) with the Out of Paper / Paper Mismatch error?

In most cases yes, but it's best to address the Out of Paper / Paper Mismatch error soon — see the fix steps below to resolve it.