ErrorCodeDoctor
HP · Printer (OfficeJet)

HP Printer (OfficeJet) Door Open error code

Difficulty: Easy · Cost: $0 · Duration: 1m

The Door Open message means one of the printer's access doors or covers is open. HP OfficeJet printers cannot print while any door is open. Check all doors including the cartridge access door, the ADF (automatic document feeder) lid, and the rear access door if your model has one. Close all doors firmly until they click and the printer will resume.

Common causes

  • Cartridge access door was left open after replacing cartridges or clearing a jam
  • ADF lid is not fully closed
  • Rear access door or panel is not properly closed
  • A door did not click fully into the closed position

How to fix it

  1. 1

    Check all doors on the printer — cartridge access door, ADF lid, and any rear access panels

  2. 2

    Close each door firmly until it clicks into the closed position

  3. 3

    The printer will automatically resume once all doors are properly closed

Related HP Printer (OfficeJet) error codes

1

Paper Jam / 0x6100004a

Paper is jammed inside the printer or the print carriage is blocked

easy
2

Printer Failure / 0x610000ff

A general printer failure was detected — the printer needs to be reset

easy
3

Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020

A problem was detected with the ink system or printhead

medium
4

Printhead Problem / Printhead Missing or Failed / 0xc19a0003

The printer cannot detect or initialize the printhead

medium

Door Open error — frequently asked questions

What does the Door Open error mean on a HP printer (officejet)?

A door or cover on the printer is open — printing cannot continue

What causes the Door Open error?

The Door Open error is usually caused by: Cartridge access door was left open after replacing cartridges or clearing a jam; ADF lid is not fully closed; Rear access door or panel is not properly closed; A door did not click fully into the closed position.

Can I fix the Door Open error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 1m.

How much does it cost to fix the Door Open error?

Fixing the Door Open error on a HP printer (officejet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (officejet) with the Door Open error?

In most cases yes, but it's best to address the Door Open error soon — see the fix steps below to resolve it.