ErrorCodeDoctor
HP · Printer (OfficeJet)

HP Printer (OfficeJet) ADF Does Not Pick Paper / ADF Paper Jam error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The ADF Does Not Pick Paper or ADF Paper Jam message means the Automatic Document Feeder on your HP OfficeJet printer is not picking up documents correctly or has jammed. The ADF is the tray on top of the printer that automatically feeds multi-page documents for scanning or copying. Cleaning the ADF rollers and making sure documents are loaded correctly resolves most cases.

Common causes

  • ADF input tray is empty or documents are not loaded correctly
  • Documents have staples, torn edges, or are too thick for the ADF
  • ADF rollers are dirty and not gripping the paper correctly
  • Multiple sheets are sticking together and feeding at once
  • A piece of paper is jammed inside the ADF

How to fix it

  1. 1

    Remove all documents from the ADF input tray

  2. 2

    Check for and remove any jammed paper from inside the ADF

  3. 3

    Fan the document pages to separate them before reloading

  4. 4

    Make sure the documents are in good condition — no staples, torn edges, or wrinkles

  5. 5

    Align the document stack and load it squarely into the ADF tray

  6. 6

    Adjust the paper width guides to fit snugly against the document stack

  7. 7

    Clean the ADF rollers with a damp lint-free cloth to remove dust and residue

  8. 8

    Try scanning or copying again

  9. 9

    If the error persists use the scanner glass instead of the ADF and contact a qualified technician

Related HP Printer (OfficeJet) error codes

1

Paper Jam / 0x6100004a

Paper is jammed inside the printer or the print carriage is blocked

easy
2

Printer Failure / 0x610000ff

A general printer failure was detected — the printer needs to be reset

easy
3

Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020

A problem was detected with the ink system or printhead

medium
4

Printhead Problem / Printhead Missing or Failed / 0xc19a0003

The printer cannot detect or initialize the printhead

medium

ADF Does Not Pick Paper / ADF Paper Jam error — frequently asked questions

What does the ADF Does Not Pick Paper / ADF Paper Jam error mean on a HP printer (officejet)?

The Automatic Document Feeder cannot pick up or is jamming the paper

What causes the ADF Does Not Pick Paper / ADF Paper Jam error?

The ADF Does Not Pick Paper / ADF Paper Jam error is usually caused by: ADF input tray is empty or documents are not loaded correctly; Documents have staples, torn edges, or are too thick for the ADF; ADF rollers are dirty and not gripping the paper correctly; Multiple sheets are sticking together and feeding at once; A piece of paper is jammed inside the ADF.

Can I fix the ADF Does Not Pick Paper / ADF Paper Jam error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5–10m.

How much does it cost to fix the ADF Does Not Pick Paper / ADF Paper Jam error?

Fixing the ADF Does Not Pick Paper / ADF Paper Jam error on a HP printer (officejet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (officejet) with the ADF Does Not Pick Paper / ADF Paper Jam error?

In most cases yes, but it's best to address the ADF Does Not Pick Paper / ADF Paper Jam error soon — see the fix steps below to resolve it.