ErrorCodeDoctor
Epson · Printer (WorkForce)

Epson Printer (WorkForce) W-13 error code

Difficulty: Easy · Cost: $10–$40 · Duration: 5m

Code W-13 on your Epson WorkForce printer means one of the installed ink cartridges cannot be identified. This usually happens with third-party or refilled cartridges. Epson recommends using genuine Epson ink cartridges for reliable recognition and best print results. If you recently installed a new cartridge, try removing and reinstalling it to see if that resolves the issue.

Common causes

  • A third-party, refilled, or counterfeit ink cartridge is installed that the printer cannot recognize
  • A genuine cartridge was not seated properly and its contacts are not making a clean connection
  • The cartridge contacts are dirty

How to fix it

  1. 1

    Open the printer cover and remove the unrecognized ink cartridge

  2. 2

    Check the cartridge contacts on both the cartridge and inside the slot for dirt or ink residue — wipe gently with a clean dry cloth if needed

  3. 3

    Reinstall the cartridge firmly until it clicks

  4. 4

    If the error persists replace the cartridge with a new genuine Epson ink cartridge compatible with your WorkForce model

  5. 5

    Close the cover and try printing again

Related Epson Printer (WorkForce) error codes

1

E-01

A printer error has occurred — the printer needs to be restarted or checked for a jam

easy
2

E-02

A scanner error has occurred — restart the printer to clear it

easy
3

E-12

The borderless printing ink pad is full and must be replaced — bordered printing still works

hard
4

W-01

Paper is jammed inside the printer

easy

W-13 error — frequently asked questions

What does the W-13 error mean on a Epson printer (workforce)?

An ink cartridge is not recognized by the printer

What causes the W-13 error?

The W-13 error is usually caused by: A third-party, refilled, or counterfeit ink cartridge is installed that the printer cannot recognize; A genuine cartridge was not seated properly and its contacts are not making a clean connection; The cartridge contacts are dirty.

Can I fix the W-13 error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 5m.

How much does it cost to fix the W-13 error?

Fixing the W-13 error on a Epson printer (workforce) typically costs $10–$40, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (workforce) with the W-13 error?

In most cases yes, but it's best to address the W-13 error soon — see the fix steps below to resolve it.