ErrorCodeDoctor
Brother · Printer (Inkjet)

Brother Printer (Inkjet) Tray not detected / Paper Tray not detected error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The Tray not detected or Paper Tray not detected message on your Brother inkjet printer means the paper tray is not completely inserted into the machine. Slowly push the paper tray all the way in until it stops. If the tray still does not seat correctly pull it out completely and check for jammed paper or a foreign object that may be preventing it from inserting.

Common causes

  • The paper tray was not pushed in far enough
  • Jammed paper or a foreign object is preventing the tray from fully inserting

How to fix it

  1. 1

    Slowly push the paper tray all the way into the machine until it stops

  2. 2

    If the tray will not insert fully pull it out completely

  3. 3

    Check inside the tray slot for jammed paper or foreign objects and remove them

  4. 4

    Reinsert the paper tray slowly and push it fully in

Related Brother Printer (Inkjet) error codes

1

Absorber Near Full / Ink Absorber NearFull

The ink absorber box is nearly full — service will be required soon

hard
2

Ink Absorber Full / Ink Absorber Pad Full

The ink absorber box is completely full — the printer requires service

hard
3

B&W Print Only

One or more color ink cartridges have reached the end of their life — black and white printing only

easy
4

Ink Low

The ink level is low — prepare a replacement ink cartridge

easy

Tray not detected / Paper Tray not detected error — frequently asked questions

What does the Tray not detected / Paper Tray not detected error mean on a Brother printer (inkjet)?

The paper tray is not fully inserted or a foreign object is preventing it from seating correctly

What causes the Tray not detected / Paper Tray not detected error?

The Tray not detected / Paper Tray not detected error is usually caused by: The paper tray was not pushed in far enough; Jammed paper or a foreign object is preventing the tray from fully inserting.

Can I fix the Tray not detected / Paper Tray not detected error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the Tray not detected / Paper Tray not detected error?

Fixing the Tray not detected / Paper Tray not detected error on a Brother printer (inkjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (inkjet) with the Tray not detected / Paper Tray not detected error?

In most cases yes, but it's best to address the Tray not detected / Paper Tray not detected error soon — see the fix steps below to resolve it.