ErrorCodeDoctor
Brother · Printer (Inkjet)

Brother Printer (Inkjet) Document Jam / Document Jam/too Long error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The Document Jam or Document Jam/too Long message on your Brother inkjet printer means a document has jammed in the Automatic Document Feeder. The document may not have been inserted correctly, fed straight, or was too long for the ADF. Remove the jammed document gently and press Stop/Exit. Reload the document in the ADF correctly before scanning or faxing again.

Common causes

  • The document was not inserted or fed correctly into the ADF
  • The document is too long for the ADF
  • Multiple pages were fed at once

How to fix it

  1. 1

    Gently remove the jammed document from the ADF — do not force it

  2. 2

    Press Stop/Exit to clear the error

  3. 3

    Check the document for tears and make sure pages are not stuck together

  4. 4

    Reload the document correctly in the ADF — align pages and insert them straight

  5. 5

    For very long documents consider using the flatbed scanner instead

Related Brother Printer (Inkjet) error codes

1

Absorber Near Full / Ink Absorber NearFull

The ink absorber box is nearly full — service will be required soon

hard
2

Ink Absorber Full / Ink Absorber Pad Full

The ink absorber box is completely full — the printer requires service

hard
3

B&W Print Only

One or more color ink cartridges have reached the end of their life — black and white printing only

easy
4

Ink Low

The ink level is low — prepare a replacement ink cartridge

easy

Document Jam / Document Jam/too Long error — frequently asked questions

What does the Document Jam / Document Jam/too Long error mean on a Brother printer (inkjet)?

A document is jammed in the Automatic Document Feeder (ADF)

What causes the Document Jam / Document Jam/too Long error?

The Document Jam / Document Jam/too Long error is usually caused by: The document was not inserted or fed correctly into the ADF; The document is too long for the ADF; Multiple pages were fed at once.

Can I fix the Document Jam / Document Jam/too Long error myself?

Yes — this is rated an easy fix that most people can do themselves, typically in 2m.

How much does it cost to fix the Document Jam / Document Jam/too Long error?

Fixing the Document Jam / Document Jam/too Long error on a Brother printer (inkjet) typically costs $0, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (inkjet) with the Document Jam / Document Jam/too Long error?

In most cases yes, but it's best to address the Document Jam / Document Jam/too Long error soon — see the fix steps below to resolve it.