ErrorCodeDoctor
Brother · Printer (Inkjet)

Brother Printer (Inkjet) Cannot Scan XX error code

Difficulty: Medium · Cost: $0–$200 · Duration: 5m

The Cannot Scan message on your Brother inkjet printer means the machine has a mechanical problem that is preventing the scanner from operating. Disconnect the machine from power for several minutes then reconnect. If you have important faxes stored in memory transfer them before disconnecting. If the error persists contact a qualified technician.

Common causes

  • A mechanical fault has been detected in the scanner unit

How to fix it

  1. 1

    If you have important faxes in memory transfer them to another fax machine or PC before disconnecting

  2. 2

    Disconnect the machine from power for several minutes

  3. 3

    Reconnect the power and wait for the machine to initialize

  4. 4

    If Cannot Scan persists contact a qualified technician

Related Brother Printer (Inkjet) error codes

1

Absorber Near Full / Ink Absorber NearFull

The ink absorber box is nearly full — service will be required soon

hard
2

Ink Absorber Full / Ink Absorber Pad Full

The ink absorber box is completely full — the printer requires service

hard
3

B&W Print Only

One or more color ink cartridges have reached the end of their life — black and white printing only

easy
4

Ink Low

The ink level is low — prepare a replacement ink cartridge

easy

Cannot Scan XX error — frequently asked questions

What does the Cannot Scan XX error mean on a Brother printer (inkjet)?

The printer has a mechanical problem preventing scanning

What causes the Cannot Scan XX error?

The Cannot Scan XX error is usually caused by: A mechanical fault has been detected in the scanner unit.

Can I fix the Cannot Scan XX error myself?

It's possible for a moderately handy person, but budget 5m and expect some disassembly.

How much does it cost to fix the Cannot Scan XX error?

Fixing the Cannot Scan XX error on a Brother printer (inkjet) typically costs $0–$200, depending on parts and whether you do it yourself or hire a technician.

Is it safe to keep using my printer (inkjet) with the Cannot Scan XX error?

In most cases yes, but it's best to address the Cannot Scan XX error soon — see the fix steps below to resolve it.